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Ambrosia QSRTorrance, CA, United StatesCustomer Service Sales Representative
Calasocarson, CA, United StatesCalaso USA Inc . is a fast-growing glass packaging distributor, offering complete packaging solutions to its customers. Focusing on high-end glass bottles and jars, Calaso USA Inc. is committed to excellence and innovation in its main sectors of activities : Cosmetics and Personal Care; Perfume and Fragrance; Health and Well-Being; Food and Nutrition.
We are looking for a customer-oriented sales representative . You will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently.
You are genuinely excited to help customers. We are looking for someone who's patient, empathetic, passionately communicative, and proactive. Someone who can put himself / herself in our customers’ shoes and advocate for them when necessary.
If problem-solving comes naturally to you. You are confident at troubleshooting and like investigating to resolve customer complaints. Your target is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction then this role is for you.
Responsibilities
- Manage large amounts of incoming calls
- Manage and effectively convert inbound leads into new customers
- Build trust and a sustainable relationship with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods / tools
- Meet personal and team sales and customer service targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents precisely within Salesforce
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Prepare sample orders for potential new customers
Skills
Job Type : Full-time
Salary : $50k - 57k + up to 18% bonus
Benefits : Health insurance
401(k) matching
Paid time off
Schedule : Monday to Friday – 8 hours / day (8am-5pm PT)
Work Location : Carson, CA
Work setting : In-person
Performance Area
Communication Skills
Customer Relations
Sales and Product Knowledge
System Navigation
Team Collaboration
Problem-Solving and Proactivity
Responsibilities
Skills