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Bilingual Healthcare Customer Service Bilingual Spanish - 100% Remote New Mexico
Continuum Global SolutionsNM, US
30+ days ago
Salary
$16.00 hourly
Job type
Remote
Job description
RESPONSIBILITIES
Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits. (Training will be conducted in English)
Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
Guide callers through troubleshooting, navigating self-service options use company site and / or using products or services.
Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
Empathize and resolve concerns to simplify the customer’s healthcare experience
Navigate through multiple computer applications with speed & accuracy
Adapt to learn new call types when business needs change & flex support in those areas
WORK AT HOME REQUIREMENTS
High-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular / Wireless Carrier Internet Services)
Must have a hard-wired internet connection via ethernet cable to modem / router that you own / are responsible for. (Continuum will ship you company equipment to use)
Dedicated, Quiet, & Secured Workspace with No Distractions
A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS :
18+ Years & High School diploma or its equivalent
Must be fluent in both English & Spanish
Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
Medicare and / or Medicaid experience would be a plus
Exceptional customer service, active listening, and verbal and written communication skills
High computer proficiency and navigation of multiple applications
Willing to work any shift between 10 : 00am-1 : 00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24 / 7 to small staff)
Professional Positive Attitude & Courteous Telephone Etiquette
Customer focused personality and a desire to help people
BENEFITS & PERKS :
Bi-lingual Spanish $16 per hour + Overtime during peak needs
Access up to 50% of your pay immediately after your shift
Health Insurance (Medical, Dental, Vision) & Other Benefits