Remote Part-time Jobs in Tampa, FL

What you will be doing

DAILY DUTIES :

• Direct supervision of Front Desk Agents on his / her shift
• Overall Front Desk operations in the absence of the Night Manager or Front Office Manager.
• Performing all duties Front Desk agents are responsible for.
• Keeping the lines of communication open with both Front Desk Leaders and the staff members who report to you.
• Adhere to the policies of the Hotel as set forth in the Employee Handbook and report any observed violations to Front Office Manager.
• Maintain the highest level of employee / guest relations.
• Maintain a good working relationship with all Departments..
• Instructing guest on local entertainment / dining as necessary.
• Maintenance of Front Desk equipment and supplies.
• Enthusiastically collecting guest feedback / comment cards.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests / needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

OTHER REQUIREMENTS :

Ability to work any assigned shift / work schedule.

Any other task, written or verbal, assigned by Management

Education :

Experience :

What we are looking for

Knowledge of basic front desk procedures; previous supervisory experience in Hotel Front Desk. Experience with Hilton system preferred (PEP, & the Lobby). Experience with training, ability to accomplish necessary tasks on a computer. Ability to effectively communicate in the English language. Basic understanding of group billing concepts as well as arrival / departure flow to include preparation / room blocking.