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H&M GroupNew York, New York, USA- Part-time
About the Role
As a Sales Advisor youll be responsible for providing excellent customer service welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. Youll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. Youll also work on garment refill & care presentation and contribute to a clean and tidy sales floor and back of house working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same but a typical day will include the following responsibilities
Customer Sales & Profit
- Provide excellent customer service : welcoming & guiding customers through the store & OMNI experience where available supporting them with direct customer service
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends stories & products in all areas of the store
- Ability to effectively promote and sell our products to customers
- Actively promote our Customer Loyalty App (Hello Member) & instore sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with store management team
General Information
Fashion & Trend Awareness
Team & Development
Retail Operations / Visual & Commercial Execution
Qualifications : Who You Are
Why Youll Love Working at H&M
Additional Information :
Job Status : Hourly NonExempt
EEOC Code : SLS
Compensation : Sales Associates Pay Rate $17.50 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process please contact us at and use Ask a Question.
Benefits :
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity :
H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are considered in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description :
H&M is a fashion brand that offers the latest styles and inspiration from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Store Roles Assessment :
We want to inform you that we use automated decisionmaking for skillbased recruitment within some of our stores. This means that your responses will be evaluated and scored by an assessment tool that applies predefined criteria set by H&M Group.
The purpose of the assessment tool is to ensure a fair and objective assessment of your skills and suitability for the role. This is validated through strategic human oversight and has been audited according to New York legislation. You can read more about the result here. Youll be able to provide feedback after the assessment and you always have the opportunity to ask questions.
If you have any difficulties or concerns with the current assessment method you can request for an alternative method of assessment. Please contact us at as soon as possible to discuss your options. Well try our best to meet your needs.
Remote Work : Employment Type :
Parttime