Help Desk Manager: Average Salary in Maryland in 2024

IT Help Desk ManagerLocation: Onsite (Limited Remote Flexibility)We're on the lookout for a dedicated IT Help Desk Manager to join our team. In this role, you'll report directly to the Head of IT and play a pivotal role in ensuring the seamless operation of our IT helpdesk. Key Responsibilit...

Administers effective frontline help desk assistance to customers whose inquiries are beyond the knowledge of the Help Desk Team members. Directs the Help Desk Team to meet specific customer needs. Develop schedules for efficient staffing and keep workload and metric records of all activities in the...

Help Desk Manager - Washington, D. We are currently seeking a Help Desk Manager to work at our contractor site in the Washington, D. Operate an analytic and technical Help Desk to support users with research analysis as well as answers to technical questions. Manage the Help Desk team and evaluate p...

Business Technology Integrators (BTI) in Upper Marlboro MD, is seeking a Help Desk Manager for a position in Bethesda Maryland Duties: Provide daily supervision and direction to Help Desk staff who are responsible for providing support to customers via phone, in person, and through remote support ch...

Eight (8)years of progressive experience demonstrating the required.Identifies troubleshoots or resolves informationsystems problems to.Assist computer users withhardware and software.This position alsofields telephone calls email messages and other contacts fromcustomers seeking guidance on technic...

Responsibilities:</p> <ul> <li>Operate an analytic and technical Help Desk to support users with research analysis as well as answers to technical questions</li> <li>Manage the Help Desk team and evaluate performance</li> <li>Ensure customer service is timel...

Expert knowledge of desktop and server operating systems and applications. ...

OverviewDesktop Support Specialist III: Bowhead is looking for a Desktop Support Specialist III to provide inter-operable and integrated technical desktop, hardware, software, operating system, A365, mobile device, MS Teams meetings, SVTC support and Classified Information Management. The Desktop Su...

Leidos is seeking a Senior-level Desktop Support Technician to support a government site in Indian Head, MD as one of the key members of the Field Services team. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while ...

Leidos currently has an opening for a Help Desk Analyst (Tier 1). In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN (Virtual Private Network)...

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. ...

Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Support Specialist to join our team in the DMV area. Provide feedback and suggestions from customers to the appropriate internal team, analyzing and recommending process improvements in the help desk functional environ...

CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). Prov...

Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Support Specialist to join our team in the DMV area. Provide feedback and suggestions from customers to the appropriate internal team, analyzing and recommending process improvements in the help desk functional environ...

Attend and participate in desktop support staff meetings, or other meetings within SHA as a representative of the desktop team, as required. Assist the desktop staff with daily end-user support, including replacement and imaging of computers, laptops, thin clients, and tablets. Work with the assigne...

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, se...

Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union. In addition, this position is responsibl...

The Senior Technical Support Specialist takes escalated calls, emails, and chats from enrolled students and faculty who need technical assistance. Sr Technical Support Specialist - Overnight**. The Senior Technical Support Specialist ensures a positive user experience for 2U students and faculty by ...

Currently, ManTech is seeking a motivated, career and customer-oriented Junior Help Desk Support to join our team in the DMV area. Experience with help desk systems such as Atlassian (Confluence/Jira) or ServiceNow. At ManTech, you'll help protect our national security while working on innovative pr...

Amentum is seeking an Administrative and Technical Support Specialist. Support the field office chief in scheduling. ...

Travel30-60%Required Education and ExperienceHS diplomaMinimum 3 years verifiable technology supportPreferred Education and ExperienceTwo or four year degreeIndustry certifications a plusUnderstanding of ITILAdditional Eligibility Qualifications (Knowledge, Skills, Abilities)Ability to deal with str...

ManTech is seeking a Technical Support/Help Desk Specialist to support an Intelligence Community customer at the Intelligence Community Campus-Bethesda, MD (4600 Sangamore Road). Two (2) years of Tier 1 technical support experience and an Bachelor's degree, or 6 years of Tier 1 technical support exp...

AT&T has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. It is the policy of AT&T to provide equal employment opportunity (...

AT&T has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. It is the policy of AT&T to provide equal employment opportunity (...

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, mari...