Call center Jobs in Tampa, FL

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

As a Human Resources Outsourcing (HRO) Senior Associate at RSM, you will play a critical role in delivering comprehensive HR consulting and outsourced HR services to small and mid-sized businesses across diverse industries. You will act as a key HR partner to multiple clients, ensuring compliance, operational efficiency, and effective HR service delivery. This role requires strong HR generalist expertise, the ability to navigate multi-state employment environments, and adaptability to shifting priorities and business needs.

Responsibilities :

• Serve as a primary HR point of contact for assigned clients, managing day-to-day HR operations such as onboarding, offboarding, benefits administration, payroll coordination, and employee relations.
• Advise clients on HR policies, multi-state compliance requirements, and employment regulations, ensuring adherence to legal and best practice standards.
• Assist in the development and optimization of HR workflows, employee lifecycle processes, and operational efficiencies tailored to client needs.
• Leverage experience with HRIS and payroll systems (e.g., Paychex, ADP, Rippling) to support client HR operations, data integrity, and system implementation.
• Guide clients on best practices for performance management, coaching, disciplinary actions, and conflict resolution.
• Support HR assessments, prepare HR compliance reports (EEO-1, OSHA), and ensure documentation and policies align with federal and state regulations.
• Assist in building repeatable, scalable HR processes that enhance service delivery across multiple client organizations.
• Effectively communicate HR updates, present findings to clients, and collaborate with vendors and leadership to drive HR initiatives.
• Contribute to proposal development and support business development activities by demonstrating HR subject matter expertise.

Basic Qualifications :

Preferred Qualifications :

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at

All applicants will receive consideration for employment as RSM does not tolerate discrimination and / or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military / Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and / or employment / partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range : $60,500 - $100,100

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.