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How to become a Ticket Agent?

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Top Answer
Talent.com talent.com
Answered June 15 2022
Career Expert at Talent.com
The minimum age to work as a Ticket Agent is 18 years old, although this may vary among airlines. A high-school diploma is the minimum education requirement to become a Ticket Agent. However, most airlines prefer candidates with a university education, usually a degree in Business or Travel and Tourism.

Training is mandatory for most Ticket Agents as their job includes using complicated ticket and reservation issuing software. They are also required to know and abide by each airline's safety regulations and policies and the regulations of the countries they're established in.

Ticket Agents must be put-together and well-dressed at all times, as they are constantly in contact with customers. Many airlines and companies require their employees to always greet their passengers with a smile and good disposition. Being able and willing to help people is essential to being a Ticket Agent. Proficiency in a second or third language is also a great asset for Ticket Agents.

What is required to become a Ticket Agent
Being a Ticket Agent requires individuals to have certain skills in order to be successful. Some of these include:
  • Outstanding interpersonal and communication skills
Ticket Agents must be able to communicate clearly with passengers to explain everything related to their flight and provide them with the necessary assistance. Having a friendly and engaging personality and working as part of a team will go a long way in being successful in this position.
  • Excellent organizational skills
Programming an entire flight schedule for passengers requiring flight connections is just one of the tasks Ticket Agents routinely complete that require a high level of organization. Good organizational skills are required to keep track of tickets and reservations and ensure that all customers receive the correct tickets for their flights.
  • Administrative skills
Ticket Agents should be proficient in computer skills such as basic word processing, spreadsheet and database management, as well as specialized flight ticket retail software.
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