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What does a Technical Support Specialist do?

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Talent.com talent.com
Answered March 25 2022
Career Expert at Talent.com
Technical Support Specialists provide technical assistance to staff within their company or to outside customers from a help desk or over the phone in a call center. In addition to responding to help requests from staff members or clients, they are responsible for maintaining all systems and hardware. 

This maintenance includes checking and running reports on the status of systems and hardware, installing and configuring new systems, replacing malfunctioning or damaged hardware, and troubleshooting software. They are also responsible for testing, assessing, and learning about updates and new technology. 

Technical Support Specialists work in a fast-paced environment, using their experience in computer and information systems and in customer service management to provide support to others in a timely manner. They are depended on for their in-depth knowledge of computer hardware and systems to ensure that company IT systems run efficiently.

Average day of a Technical Support Specialist
Here’s a non-exhaustive list of everyday tasks Technical Support Specialists might be expected to complete:
  • Install and configure new technology to be used by the company, such as hardware, operative systems, and programs or applications.
  • Give regular maintenance to existing hardware and computer systems.
  • Assist company staff or clients with technology-related issues.
  • Troubleshoot systems and applications by running diagnostics on malfunctioning hardware or software, finding solutions for any issue, and implementing them.
  • Replace damaged or malfunctioning parts on hardware when necessary.
  • Order new parts when out of stock.
  • Write reports on the status of all hardware and software in the company.
  • Implement and assist in the rollout of new applications or operating systems.
  • Learn about any new applications or operating systems, running tests before implementing them in all systems.
  • Evaluate new applications or operating systems, and install them on all systems in the company.
  • Set up profiles and emails, issue access passes for new employees, and assist them in all password-related issues.
  • Run security checks on all systems.
  • Conduct electrical safety tests on all systems.