Ticket Agents work at airport counters or other designated airline sales points. Their main task is to greet and help passengers with their flight reservations, providing information regarding dates, schedules, availability, and prices of flights, as well as assisting customers with requests such as flight changes or cancellations.

At airport counters, Ticket Agents help passengers check in for flights, check their luggage, and assist them with any special requests, such as assisting passengers with limited mobility or escorting unaccompanied minors. Airport-based Ticket Agents have to be aware of national and international flight security measures and regulations, as well as the policies of the airline regarding luggage weight and carry-on contents. Their job involves a particular focus on security issues, whereas Ticket Agents working in other locations outside the airport focus primarily on sales and customer service-related matters.

Ticket Agents may also be located at boarding gates in airports, and their duties may include processing and helping passengers board the plane. A crucial part of this task is comparing a list of checked-in passengers with those who have boarded the plane to ensure no one gets left behind. They also announce boarding times and any news related to the flight.

Personality of a Ticket Agent

• They are patient

Patience is essential for airline Ticket Agents because they often have to deal with angry customers. It can be challenging to keep calm when people are yelling at you, but it's important to remember that the customer is not always right. Ticket agents need to be able to take a step back and defuse the situation.

• They are detail-oriented

Detail-oriented personalities are well-suited for this career. Ticket Agents need to be able to pay attention to small details to avoid making mistakes. One wrong entry in the system could result in an angry customer or a delayed flight.

• They are good communicators 

Good customer service skills are a must for Ticket Agents. They need to be able to deal with all sorts of customers, keep a cool head, and provide excellent customer service. They will spend most of their workdays speaking to people and should feel adept at communicating, preferably in at least two languages.