An Insurance Claims Handler is responsible for processing and managing insurance claims. As part of a customer service team, they work for insurance companies to take note of the client’s personal information, recall their insurance contract, and provide assistance during the claim process. 

Claims Handlers may also be responsible for investigating claims to determine their validity and handling appeals from customers who are dissatisfied with the outcome of their claim.

Insurance Claims Handlers usually take charge of a case and see that it is properly handled by all the people involved. They often have to contact Insurance Underwriters, Adjusters, and Brokers when they require their expertise in a case. Once a settlement payment is issued, Insurance Claims Handlers verify that everything was completed correctly and that there was no under or overpayment.

In some specific cases, Insurance Claims Handlers may need to contact external experts. They liaise with hospitals, mechanic workshops, engineers, and other experts whenever they’re needed to assess and work on a claim.

Insurance Claims Handlers play an important role in the insurance industry, as they are responsible for ensuring that customers receive the compensation they are due in a timely and efficient manner. Claims handling can be a complex and time-consuming process, but experienced and knowledgeable Insurance Claims Handlers are able to navigate this process smoothly and efficiently.

Personality of an Insurance Claims Handler
Here are a few personality traits that might indicate that you would make a good Insurance Claims Handler:

• Detail-oriented

A successful Insurance Claims Handler is detail-oriented. They're able to process large amounts of information and understand the implications of each detail in order to ensure that everything is handled correctly. Being detail-oriented will help them to follow up on leads, keep track of deadlines, and make sure that all paperwork is in order.

• Analytical

Insurance Claims Handlers must also be able to break down complex problems and understand all of the different pieces that make up the issue at hand. They can then use this knowledge to develop creative solutions that will help to resolve the problem efficiently.

• Empathetic

Finally, a successful Insurance Claims Handler is able to empathize with policyholders. They understand that people who are making claims are often going through a difficult time, and they do their best to help them through the process. As part of an insurance company's customer service team, having empathy with clients will go a long way.