Manager, Underwriting Support

Manager, Underwriting Support

Job Locations

US-AZ-Scottsdale

Requisition ID

JR1004824

Category

Underwriting

Position Type

Regular Full-Time

Overview

The Manager, Underwriting Support is a detail-oriented and process-driven professional that leads operational excellence for Underwriting Assistants across the region. This role is responsible for driving consistency, efficiency, and service quality through standardized processes, training, and oversight. The ideal candidate will play a key role in supporting the transition to a future multi-line platform and ensuring a high-performing, well-aligned underwriting support function. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Responsibilities

Standardize Regional Processes : Develop and implement consistent, standardized operational processes across the region to ensure alignment and efficiency.

• Drive Workflow Efficiencies : Identify, implement, and continuously improve workflow efficiencies to enhance productivity and service delivery.
• Training & Development : Ensure Underwriting Assistants are effectively trained and regularly updated on standardized processes and workflow improvements.
• Service Standards & Quality Assurance : Establish clear service standards and conduct regular audits to ensure compliance and maintain high-quality service levels.
• Platform Migration Support : Contribute to the successful migration to a future multi-line platform, including ongoing support and optimization post-implementation.
• Centralized Oversight : Provide centralized oversight and ensure operational consistency for Underwriting Assistants across the region.
• Collaborates with the Operations Executive team to develop, recommend and implement strategies to optimize revenue and reduce expenses.
• Recruit, manage, coach, develop, mentor, and regularly assess and review performance metrics for a team of direct reports composed of leadership and individual contributor roles.
• Enforces compliance with company and operational policies, procedures, training, company standards, and state and federal regulations.
• Monitors operational expenses and develops programs to focus on cost efficiency.
• Keeps current with market trends and demands.
• Performs other functionally related duties as assigned.

Qualifications

Required :

#LI-MM1

#LI-HYBRID

#AmTrust

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Connect With Us!

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