Associate Manager
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The Associate Manager's primary function is to manage all aspects of the store, including all personnel, product, and merchandising functions, business processes, and results for his / her store and the ability to manage the store as the Store Manager in the absence of the Store Manager. The Associate Manager directs and motivates the store team to provide service in accordance with the CK Customer Service program, generate sales and profit, minimize losses, and ensure the store is visually distinctive and impeccably maintained.
The Associate Manager's goal is to maximize employee productivity, ensure compliance and consistent execution of company standards and Policy & Procedures, and create an environment which is results driven. The Assistant Manager is responsible for the development of Employees individually and in partnership with the entire management team.
Essential Competencies, Duties, and Responsibilities :
Functional Success Factors :
Delivers Business Results :
- Utilizes all company tools to drive results.
- Self-driven and results-oriented with a clear business focus.
- Strategic planner with the ability to prioritize according to business needs.
- Maintains track record of effective, sales-focused team members that consistently meet the expectations of CK.
- Ability to accurately communicate statistical results and identify business needs.
- Ability to speak to local and big picture company goals and initiatives.
- Creates solid partnerships with mall, local community, and corporate partners to identify business opportunities that results in an increase in store traffic and sales.
- Delivers a high level of communication with staff on a daily basis. Ability to effectively communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales, and other information to help them provide great service and achieve goals.
Managing Customer Service :
Demonstrates exceptional customer service skills with both internal and external partners.Ability to train, develop, and execute S.G.M. and CK Customer Service skills.Maintains a high-level customer service culture validated through service results and CK Customer Service recognition.Effectively trains, monitors, and executes Direct Replenishment and Recovery process.Effectively manages customer complaints in a timely and effective manner.Adheres to Company Personal Appearance Standards to professionally represent the Calvin Klein image.Managing Merchandising :
Ability to make business decisions based on current sell-through strategies.Maintains elevated store presentation by training and overseeing execution of standards as defined in the ABC Brand Presentation manual and video as well as company directives with an eye for detail.Understands product needs and educates team how to evaluate report information.Managing Store Operations :
Exceptional knowledge of and adherence to all company policies and procedures.Ensures daily management of sales, payroll, controllable expenses, goals, and company initiatives.Attends company meetings and contributes to the overall company growth and strategy.Ensures that team is effectively executing all corporate programs.Aligns team with activities that will ensure that business goals are met.Communicates with staff daily, at Take 5 meetings, individual sales goals, and other key performance indicators such as UPT, conversion, store results, product sales, and other information to help the provide C.K. service and achieve goals.Ensures store has all necessary tools (i.e. Supplies, resources, binders, etc.)Manages in-store Orientation process.Managing Human Resources :
Actively trains, coaches, and provides feedback to management and associates.Develops strong management team, enabling them to take on responsibilities of the store for a minimum of 1 week.Recruiting and Hiring SkillsConsistently staffed with bench strengthComfortable with repetitive training delivery, understanding that it may look different based on how each of the learner comprehends training.Effective performance management of store team- including training, coaching, and feedback.Effectively leads weekly management meetings and quarterly staff meetings.Ability to diagnose, develop, and review the performance of the staff : conduct annual performance reviews.Ability to set clear, actionable goals for self and team.Strategic Success Factors :
Teamwork :
Maintains respect of peer group, staff, and supervisor.Effective communication through appropriate channels.Utilizes excellent organizational, time-management, and problem resolution skills in a fast-paced, dynamic environment.Demonstrated success in motivating and leading a team, change management, and problem-solving skills.Ability to influence, coach, and mentor.Communicates honestly, openly, and constructively.Creates energy, excitement, and recognition around team and individual accomplishment and success.Clear and concise communicator (verbal & written).Team Building :
Enthusiasm, passion, and commitment to the CK brand.Empathetic towards other's point of view and needs.Strong interpersonal skills with the ability to build partnerships.Able to provide feedback on new employees and manage orientation process.Strikes a proper balance between effective delegation and appropriate supervision.Agility :
Flexible and solution-oriented.Displays flexibility in adapting to changing conditions by demonstrating the ability to reset priorities based on store and business needs.Aligns all store activities to ensure all business goals are met.Ability to modify delivery style to ensure understanding of the learner.Takes on additional assignments and work when needed.Maintains a sense of urgency.Meets deadlines.Results Oriented :
Self-motivatedPersevering and persistentAbility to drive a result-oriented sales teamExperience managing multiple projects and able to multi-taskQualifications :
Experience Required :
1-year minimum experience as ManagerMust be interviewed by District Manager and Regional Director.Minimum Education :
Minimum high school education or equivalent.Bachelor's degree or equivalent work experience preferred.Working knowledge of the computer (MS Office, Web understanding)Schedule Requirements :
Ability to do minimum travel, change schedule, adapt to the needs of the position.Physical Requirements :
Excellent communication skills, both verbal and written in addition to strong interpersonal skills.Ability to maneuver around the sales floor, stockroom, and office.Ability to operate cash register and office computer and other equipment.Your Wellbeing is Our Priority
At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes :
Insurance : best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.401(k) : An above-market 401(k) contribution to help our eligible associates save for retirement.Flexible Workplace :