Housekeeping Lead Associate
The Housekeeping Lead Associate plays a vital role in ensuring a clean, welcoming, and enjoyable experience for all guests while supporting daily operations across multiple departments. This position is responsible for leading the housekeeping team, including performing cleaning duties, inspecting guest rooms, managing laundry operations, ordering supplies, and creating staff schedules. In addition, this role supports front desk operations by providing attentive, courteous service to guests before and during their stay, handling reservation inquiries, and assisting with check-in and check-out processes. The position also includes barista / server responsibilities such as preparing and serving beverages and food items, operating the register, handling payments, and delivering exceptional service to guests. This is a hands-on, multi-functional role that contributes to the overall success of the property by ensuring operational efficiency, cleanliness, and outstanding guest satisfaction.
Qualification Standards
Experience :
- Ability to communicate effectively with guests and staff.
- Ability to work a flexible schedule, including weekends and holidays.
Physical Requirements :
Heavy work-Exerting force frequently and constantly lifting, carrying, pushing, pulling or otherwise moving objects.Ability to stand during entire shift.Ability to reach overhead, utilize both hands, to bend over and to stoop and kneel.Ability to operate light equipment.Must be capable of climbing and descending stairs during their shift.Must be able to work in an outside environment.Ability to operate equipment such as industrial washing machines and dryers.Mental Requirements :
Must be able to understand and follow directions, guidelines and work objectives as set forth by the general manager.Must be able to understand the potential hazards and subsequent procedures involved in working around commercial cleaning agents and light machinery.Must use common sense and integrity in ensuring the security of guest belongings while working in guest rooms.Duties and Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Service Attitude and Communication :
Maintain high standards of personal appearance and grooming. Wear name tag when working.Always maintain a warm and friendly demeanor.Must be always attentive, courteous and efficient in dealings with the clients, guests, managers and all other employees.Always comply with compliance standards and regulations to encourage safe and efficient hotel operations.Responsibilities :
Must be able to perform essential housekeeping functions to company standards such as :Making bedsCleaning bathrooms and toiletsDustingVacuumReplace suppliesSweeping and mopping floorsComplete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies and linen for housekeeping cart set-up.Understand and adhere to Federal and State regulations with regard to handling hazardous materials.Maintains Preventive Maintenance programs.Prepares work schedule for staff based on projected occupancy.Inspect premises, guest rooms, linen rooms, and public areas to assure team members maintain the property's superior standards of housekeeping.Maintains inventory for guests and housekeeping supplies including placing orders.Responsible for pre-inspection, pre-spot, wash, dry and fold linens.Maintain linens in a presentable and sanitary condition.Must practice safe use of all cleaning agents.Follows all health department standard requirements.Is knowledgeable of all menu items on schedule shift. (am / pm)Operate the front desk according to Management's specifications. Operate with accuracy the reservation system, check-in and check-out system and credit card system.Operate the switchboard and disperse calls as required by your shift.Always keep lobby and office area clean.Resolve guest complaints within your capacity. If needed pass, the information to management for further action.General Responsibility
Participate in all-employee meetings, events and other functions required by management.Be familiar with all policies and hotel rules and hotel terminology.Must be able to follow safety practices, such as wearing personal protective equipment, reading chemical warning labels and other safe work practices.Perform any other duties as requested by management.