Hospital Unit Secretary

JOB DESCRIPTION

Nights

Miami, FL On Call/Pool Medical Intensive Care

Summary

Hospital Unit Secretary facilitates department/patient flow and patient care by serving as a frontline ambassador in customer service, performing clerical duties and data entry functions.

Responsibilities

Prepares & maintains medical record: All pages are labeled. Places all forms, clinical reports & returning diagnostic studies accurately and timely. Copies appropriate sections and thins / breaks down charts as needed. Thinned charts are either sent to medical records or transferred with the patient to another area of care as appropriate. Flags unsigned forms for signature, date, time. Follows up to ensure completion. Performs document scanning into electronic documentation management. Maintains and updates bed tracking system to accurately reflect patient status in a timely manner. Transfers and discharges patients in computer system. Updates unit census per entity standard. Enters patient or unit charges. Ensures computer census accuracy at the beginning, with transfers and end of each shift. Computer Physician Order Management responsibilities: Print forms. For consults documents: telephone called, date, time and the name of person spoken to. Ensures accuracy of patient status, i. e. observation, inpatient, telemetry, etc.

Unit Operation: Assists nurse with patient's requests as needed. Assists in transport of supplies and specimens. May assist in the delivery of meal trays, nourishments and in the completion of the menus if applicable. Obtains updated OR schedule daily. Maintains cleanliness of unit and nurse station. Serves as a frontline ambassador. Greets all visitors to unit. Answers patient call system and telephones. Delivers message to the appropriate person. Maintains a working knowledge of printers and other clerical equipment used to perform job. Reports malfunctioning/tags broken equipment. Tracks equipment per unit/entity standard. Assists with materials management, including ordering supplies, forms, floor stock, etc. Orients new employees to the job. Assist in collection and storage of patient belongings. HUS staff in certain units may verify active diet orders with RN, as needed. HUS staff in certain units may assist with discharge and transfer of patients as needed. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

BH Unit specific criteria: Hospital Unit Secretaries in BH are not required to transport patients, assist with discharge and do not verify diet orders.

Experience

Generally requires 0 to 3 years of related experience.

Education

High School diploma is required.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Knowledge and skill in use of job appropriate technology and software applications. Ability to exercise sound and independent judgment. Must meet and maintain all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area.

Credentials

American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.

Unit Specific Certification: Hospital Unit Secretaries working in any unit at BH are not required to have a Basic Life Support (BLS) certification.

Unit Specific Credential

Basic Life Support (BLS)

Working Conditions

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).

Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).