Integrations Specialist

MealSuite,  an Inc. 5000 Fastest-Growing Company , is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of  end-to-end foodservice technology solutions  helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most :  improving the quality of patient and resident care.

We’re looking for our next industrious and innovative Integrations Specialist to join our  Integration Services team. Reporting to the Team Lead, Customer Integration Services, you’ll be a critical part of accelerating implementations, protecting our partnerships, and ensuring that HL7 / FHIR interfaces are delivered on time, all while supporting growth opportunities in healthcare integrations.

A day in the life as a Integrations Specialist :

• Own project cycles and deliverables  – Oversee projects spanning the entire cycle from discovery to post-go-live monitoring, using PlanHat to coordinate, monitor, and execute.
• Be an expert troubleshooter  – Support existing integrations and triage support tickets to fulfill initial response and target closure times.
• Improve internal processes  – Share your knowledge and expertise with the team by maintaining our existing playbooks and user documentation and augmenting them with new process improvements.
• Collaborate cross-functionally  – Communicate with stakeholders, gather project and document requirements, and keep external stakeholders in the loop with continuous project updates as necessary.
• Enable the internal operations team  – Keep everything above board by continuously maintaining our internal tools (Mirth / VPN / SFTP) and keeping operations steady.

If the below describe your knowledge, experience and character, this role could be for you :

More to love about working at MealSuite :

T his role will require you to work in one of our offices located at Cambridge, Ontario OR Dallas, Texas 2 days a week.   More than an hour away from the office location?  Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here’s what’s next :

Apply today with your resume and answers to our application questions.

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact  accommodations@mealsuite.com .