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Sales Associate

Sales Associate

USA JobsWaukesha, WI, US
30+ days ago
Job type
  • Full-time
Job description

Gallery Manager

Our client has been a trusted name in custom window treatments since 1926. Founded in Milwaukee, their family-owned business has grown over three generations while staying true to their commitment to quality, service, and customer satisfaction. Their mission is to help our customers live in comfort, style and peace and valuing character, honesty, integrity and the golden rule.

Performance Goals & Expectations :

  • Gallery Walk-In Qualification Meetings
  • Design Appointments Scheduled
  • Prospecting Outbound Prospecting to Blue Chip Prospects
  • Nurture & Follow Up Post Installation Reviews
  • Completed Touch-Back Calls to Closed Wash / Loss Opportunities
  • Outbound Calls to Previous Clients (>

1 Year Since Last Purchase)

Responsibilities :

  • Gallery Management
  • Serve as the primary point of contact for walk-ins and scheduled gallery appointments
  • Schedule in-home consultations for Design Consultants
  • Maintain a clean, organized, and inspiring showroom experience
  • Restock samples, update product displays, and ensure showroom readiness
  • Support local marketing efforts (events, open houses, etc.) as needed
  • Top of Funnel : Inbound & Outbound
  • Respond promptly to inbound leads
  • Identify potential prospects & key stakeholders
  • Cold outreach including LinkedIn, email & phone
  • Schedule qualification meetings
  • Qualification Meeting
  • Conduct qualification meetings to determine cultural & financial alignment
  • Schedule In-Home Consultations with "sales qualified leads."
  • Provide feedback to marketing on lead quality & campaign effectiveness
  • Nurture & Follow Up
  • Conduct touch-back calls to Closed / Wash / Loss opportunities
  • Lead post-installation reviews to ensure client satisfaction and gather feedback
  • Make outbound calls to prior clients (>

    • 1 year) to maintain engagement and encourage reactivation

  • Ensure client needs, concerns, and requests are handled promptly and effectively

    • Key Competencies :

  • Coachability : Actively seek out feedback, listen closely, and implement changes quickly to improve performance.
  • Drive for Results : Set high standards and work with urgency and focus to meet or exceed daily / weekly activity metrics.
  • Customer Orientation : Demonstrate empathy, patience, and proactive communication when engaging with prospective and current clients.
  • Attention to Detail : Complete tasks with accuracy, catch small errors before they become issues, and ensures nothing falls through the cracks.
  • Communication Clarity : Speak and write in a clear, concise, and professional manner; ensures clients are never left guessing.
  • Time Management : Prioritize tasks well, handle multiple request effectively, and respect both team and client schedules.
  • Professional Presence : Represent the organization with poise and professionalism, especially when greeting walk-ins or managing the gallery space.

    • Other Experience and Qualifications :

  • Required Experience : 2 years in a customer service, inside sales or administrative support role
  • Experience managing a calendar, schedule, or client appointments
  • Familiarity with CRM systems or scheduling tools
  • Strong interpersonal and written communication skills
  • Desired Experience : Experience in a showroom, retail, or design-oriented environment
  • Exposure to interior design, home services, or home improvement industry
  • Prior role supporting a sales or service team
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    Sales Associate • Waukesha, WI, US

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