Billing, Provisioning & Collections Specialist

Billing Provisioning and Collection Specialist

Pridestaff is looking for a Billing Provisioning and Collection Specialist to serve as the main point of contact for our client in dealing with Billing, Provisioning, Collections, and Customer Base.

Pay Rate 18 to 25.00 (DOE)

Requirements :

The following is a non-exhaustive list of the essential duties and job requirements for Billing, Provisioning, & Collection Specialist. Duties may be assigned to reps by management as primary or supportive and may change from time to time depending on Company needs.

Essential Duties :

• Serve as the first point of contact for Billing, Provisioning, and Collections via telephone or walk-in customers. Demonstrate courtesy, friendliness, and expertise in providing information and support to the Customer Base.
• Provide information and answer customer questions relating to Collections, Billing, and Provisioning. Be familiar with and competent in utilizing the client's Operational Systems to provide accurate information to the client's Customer Base. Assure that Customer Memos are updated thoroughly and with detail.
• Process orders through, but not limited to, Frontier, AT&T, Vitality, Windstream, Global Capacities, TPX, Century Link, ANI Networks, Wi-Fi, and other companies associated with telecommunications.
• Complete daily log tracking.
• Assist in opening mail and coding payments for accounts receivable.
• Produce and make collection calls on the 90 / 60 / 30 Day Aged List.
• Code the monthly DC1 and DC9 accounts, as necessary.
• Manage Metro 2 System, make all necessary changes in Eos car, and help conduct audits of Quarterly DC2.
• Assist and handle any settling of closed accounts and bankruptcy accounts, and handle all escalated collection calls.
• Track all package deliveries and assist Upper Management as necessary.
• Manage and follow up on all payment arrangements. Produce Collection Stage Letters, as necessary.
• Provide information to customers on Voice offerings, including all features available. Must be able to provide definition and pricing on all voice offerings. Identify and execute opportunities to "Upsell" to the Customer Base.
• Provide a second level of escalation for both Voice and Data service issues, questions, or concerns. Be able to conduct inside isolation to ensure that a proper solution is identified. If the solution requires dispatch, identify (as best as possible) whether the Inside Technician or Facilities Provider needs to be notified. Properly dispatch and document Inside Tech and / or Facilities Provider dispatching. Follow solution to completion and update the customer. Assure that all paperwork is complete and thorough.
• Assess difficult situations and respond to customer issues; escalate situations that require assistance to a Senior Customer Service Specialist and / or Management.
• Provide coverage for the Receptionist, including but not limited to breaks and lunch.
• Provide coverage for Customer Service calls in the back-up queue, demonstrating courtesy, friendliness, and expertise in providing information and support to the Customer Base.
• Serve as Lobby Receptionist, greeting customers and collecting funds for the company's Accounts Receivable Department.
• Must be able to maintain punctuality and attendance, with unpaid absences not exceeding 3 or more work days in one year.
• Report to work in clothing compliant with the company's Dress Code Policy.
• Adhere to all company's policies, procedures, and business ethics codes.
• Must have availability to work flexible schedules including any day of the week, with hours varying between 7 : 00 am- 8 : 00 p.m.

Essential Skills & Capabilities :

Education Knowledge & Experience :

Technical Skills Required :

Compensation / Pay Rate (Up to) : $17.00 - $18.00 Per Hour