Customer Success Manager

Customer Success Manager

TrackVia offers the most-trusted app building platform for anyone looking for a better way to work. TrackVia gives businesspeople and IT experts the ability to easily build and integrate apps to track, manage, and automate processes in days, not weeks. Our customers make lasting and substantial improvements to their business using TrackVia's bullet-proof cloud-based technology and they love getting the industry's best customer experience every step of the way.

We're seeking an experienced Account Manager with a Customer Success mindset who has proven success consistently hitting or exceeding quotas. This role is perfect for someone who thrives on uncovering and closing strategic upsell opportunities while developing long-term and strategic relationships with customers. You'll own a portfolio of premium accounts, building deep relationships with stakeholders, identifying whitespace opportunities, and expanding usage of TrackVia's platform.

At TrackVia, we don't split Customer Success and Account Managementyou're responsible for both growing revenue and delivering value. We've found this hybrid set-up best as you get to know your customers, and they get to know and trust you. But this means you'll need to be just as comfortable presenting a business case for upsell as you are delivering a quarterly health check or success plan.

What You'll Do

Drive Revenue & Growth

• Own a portfolio of assigned accounts and drive expansion revenue through upsell and cross-sell opportunities.
• Proactively identify, create, and close upsell deals by understanding customer goals, pain points, and processes.
• Manage pipeline and accurately forecast expansion revenue; consistently hit or exceed quota.
• Execute strategic growth plans within accounts, collaborating with marketing and product teams when needed.

Ensure Success & Renewals

What We're Looking For

What's in it for You?

The salary range for this position is $85,000 - $90,000 + commission depending upon experience.