E-Commerce Fraud & Data Insights Analyst

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary :

POSITION OBJECTIVE :

The E-commerce Fraud & Data Insights Analyst will play a critical role in monitoring and interpreting fraud detection as well as analyzing ecommerce data to optimize online sales, enhance customer experience, and protect revenue. This position combines traditional ecommerce analytics with a strong emphasis on fraud prevention, using data-driven insights to reduce risk and ensure a safe shopping environment for customers.

The pay range for this position at commencement of employment is expected to be between $78,000k - $83,000k per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience

Job Description :

POSITION RESPONSIBILITIES :

• Analyze fraud detection data and monitor real-time alerts to identify suspicious activities, transaction anomalies, and emerging fraud patterns.
• Collaborate with customer care, finance, and our third-party fraud prevention providers to investigate suspicious transactions, resolve disputes, escalate complex cases, and contribute to the continuous optimization of the fraud detection processes.
• Oversee the integration of fraud prevention third-party provider with Salesforce Commerce Cloud and order management platforms to ensure accurate decisioning and minimal impact on customer experience.
• Work cross-functionally with IT, development, finance, marketing, and customer service to implement best practices in fraud mitigation and ecommerce data analysis. Develop, maintain, and optimize dashboards and regular reports for management, clearly communicating results, analysis and recommendations.
• Document and train internal stakeholders on fraud prevention processes, fraud scoring methodology, and decisioning guidelines.
• Partner with the analytics and data team to collect, analyze, and interpret ecommerce performance data, including website traffic, customer behavior, transaction patterns, and online sales to uncover trends and actionable insights. Monitor and report on key metrics such as conversion rates, average order value, cart abandonment, and customer lifetime value to optimize business performance.
• Conduct A / B tests and experiments to improve both ecommerce conversion and fraud prevention strategies.
• Evaluate current technologies and tools for fraud detection and provide recommendations for enhancements or new solutions.
• Stay up to date on industry trends related to ecommerce analytics and emerging fraud tactics.
• All See's staff must be committed to the company's core principles and workplace values, including diversity and inclusion.
• MINIMUM QUALIFICATIONS :
• Bachelor's degree in business, data science, statistics, finance, computer science, or a related field; equivalent related work experience may be considered in lieu of degree.
• Minimum of 2-4 years' experience in fraud prevention, ecommerce analytics, or a closely related data analysis field, preferably with annual sales in excess of $500M.
• Strong proficiency with fraud detection software and ecommerce platforms, analytics tools (Salesforce Commerce Cloud, Google Analytics 4, Full story, Power BI, etc.).
• Experience identifying suspicious transactions and working with risk mitigation procedures.
• Excellent written and verbal communication skills for report writing and stakeholder presentation Exceptional verbal, written and presentation skills.
• Highly organized, analytical, and detail-oriented; able to manage multiple competing priorities.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors

See's is an EOE

See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).