California Licensed IT Telecom Engineer

A company is looking for an IT Telecom Engineer to lead the design and management of voice communication infrastructure.

Key Responsibilities

Lead the design, implementation, and maintenance of Genesys contact center solutions

Manage telecommunications infrastructure to ensure high availability of voice services

Analyze call flow data and recommend improvements to enhance customer experience

Required Qualifications

5+ years of experience in telecommunications engineering, with at least 3 years focusing on Genesys Cloud platform

Strong technical knowledge of AWS public cloud services and networking stack tools

Experience with integrating REST API based SaaS

Bachelor's degree in computer science, Telecommunications, or related field (or equivalent experience)

Relevant certifications (Genesys Certified Professional, etc.) preferred