Inbound Lead / Patient Engagement Specialist

Job Description

Join the Team at Waring Vision Institute : Inbound Lead Specialist Wanted!

Are you a go getter with a passion for creating personalized client experiences? Waring Vision Institute, the premiere destination for vision correction in the low country and beyond, is on the hunt for a motivated and personable Inbound Lead Specialist to join our team. This role is critical in ensuring a positive and seamless experience for our clients from initial contact through fulfillment.

Who We Are : At Waring Vision Institute, we redefine vision care. Our state-of-the-art facility offers cutting-edge vision solutions in an environment that exudes sophistication and luxury. We're not just about sight; we're about visionaries. As an Inbound Lead Specialist, you'll be an integral part of our team, ensuring every client is treated with the utmost care and attention.

Key Responsibilities :

• Serve as the primary point of contact for new client leads, ensuring clear and timely communication.
• Proactively manage incoming referrals and leads by reaching out via phone, email, or text.
• Call potential clients to introduce our services, answer initial questions, and schedule appointments .
• Coordinate internally to ensure client needs are met and appointments are confirmed.
• Maintain accurate records of client interactions and scheduling in our CRM system.
• Provide exceptional customer service throughout the client journey.

Additional Responsibilities May Include :

Qualifications

Required :

Preferred :

Personal Attributes :

This role is ideal for someone who enjoys engaging with people, takes initiative, and thrives in a fast-paced, service-oriented environment.

Perks of the Role :

Health and Wellness Benefits

Generous Paid Time Off

Professional Development Opportunities

A Supportive, High-Energy Team Environment

How to Apply : Ready to apply? Use the application link through LinkedIn or send your resume and a brief cover letter to mthomas@waringvision.com outlining your passion for luxury and client care. Be sure to showcase your personality and why you're the perfect fit for Waring Vision Institute!