Trainer I

A company is looking for a Trainer I to support various contact center environments through virtual training.

Key Responsibilities

Conduct, plan, and coordinate training sessions for diverse audiences

Provide feedback on training program design and maintain records of training activities

Collaborate with subject matter experts to ensure training content meets operational goals

Required Qualifications

High School diploma or equivalent required; Bachelor's degree preferred

3 years of leadership and / or training experience required

Experience conducting virtual training sessions using Microsoft Teams preferred

Experience in contact center environments, including customer service or technical support

Ability to manage multiple training sessions in a fast-paced environment