Client Support Specialist - Compliance

A company is looking for a Client Support Specialist I - Compliance.

Key Responsibilities

Provide expert-level support to users via multiple channels, ensuring timely and accurate issue resolution

Troubleshoot technical issues and escalate defects while keeping clients informed throughout the process

Maintain and contribute to internal knowledge bases and provide training to clients on system capabilities

Required Qualifications

High school diploma or GED

2+ years of relevant experience in customer-facing roles supporting EMR or Practice Management SaaS products

Experience with ticketing systems such as Zendesk or ServiceNow

Knowledge of medical terminology and industry experience, particularly in substance abuse treatment, is a plus

Specialized computer skills and proficiency in various applications are required