Outbound Patient Care Navigator

Job Description

Job Description

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY :

The Patient Care Navigator is responsible for driving best in class experience with callers through our different modes of communication that represents the Aylo brand. The PCN will also be responsible for performing other essential functions.

ESSENTIAL FUNCTIONS :

• Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times
• Interacts with callers in a prompt, pleasant, and helpful manner
• Determines needs of callers and provides instructions / directions as needed
• Schedules and / or reschedules appointments for patient office visits and procedures
• Collaborate with different offices to drive resolution for patient / caller
• Supplies callers with adequate and accurate information such as addresses and provider information
• Coordinates urgent patient requests, reports problems or irregularities to Contact Center Leader
• Collects and records accurate patient information in CRM
• Assist callers with questions regarding patient appointments or cancellation requests
• Meets or exceeds quality and productivity standards as set by the Contact Center Leader
• Answers emails and voicemails in a timely and efficient manner
• Participates in staff meetings as directed by the Call Center Leader
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Display a professional, outgoing, warm and helpful attitude when communicating with patients, co-workers, and physicians
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures
• Any other duties and / or special projects as assigned

QUALIFICATIONS REQUIRED :

BENEFITS :

Aylo Health is an Equal Opportunity Employer