Healthcare Office Manager (Portland)

Healthcare Office Manager (Portland)

This role is generally responsible for the non-clinical aspects of the daily operations of a medical practice and for ensuring best business practices for the office. The Office Manager must be fully engaged in the unique environment and clientele of a healthcare setting, as well as in interactions with clinicians, other practices, and the community, and in compliance with governmental regulations.

This role is exempt and reports to the Director of Clinical Operations as well as the physicians of the practice.

Responsibilities

• Oversee the financial performance of the revenue cycle
• Coordination of the day-to-day operations of the practice
• Develop, implement, and maintain office policies and procedures
• Coordinate physician outreach and practice development
• Interview and train a productive medical office team and conduct performance reviews
• Supervise patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
• Ensure staffing is appropriate for day-to-day operations
• Maintain and manage all filing and organizational systems for the practice
• Ensure patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
• Promote excellent customer service by all levels of staff
• Ensure regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
• Coordinate staff meetings for administrative and clinical staff
• Coordinate logistics for internal and external meetings and conferences
• Administrative tasks related to obtaining and maintaining AAAASF certification
• Assist with and provide project management on ad hoc projects
• Obtain and maintain physician and clinician credentialing and licensing
• Management of insurance contracts and renewals
• Liaison with hospital affiliations

Requirements