Patient Accounts Representative

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Patient Accounts Representative

SUPERVISOR: Business Services Manager

HOURS PER WEEK: 40hrs/Non-Exempt

DEPARTMENT: Business Services

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: Take account calls from patients, research and respond.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS):
1. Provide excellent customer service while taking calls from patients regarding their accounts.*
2. Research patients' questions about accounts.*
3. Make adjustments to patients' accounts.*
4. Respond to written correspondence from patients, including correspondence via Epic & MyChart.*
5. Work with Quality Department on patient complaints and correspondence.
6. Set up payment schedules, maintain and monitor accounts.*
7. Post patient payments made via the phone and process payment files from online payments.*
8. Talk to patients in person regarding accounts, down payments, etc.*
9. Take part in the collections process on the front-end and follow up on past due accounts.
10. Work with other departments to explain account policies.
11. Trouble-shoot problems before they expand.
12. Perform additional duties as requested by Supervisor.
13. Participate as an active team member in a patient-centered medical home.
14. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.*
15. Work in a cooperative manner with management/supervision, coworkers, customers and vendors.*
16. Abide by company policies.*
17. Maintain regular, in person, work attendance and punctuality, as scheduled.*

REQUIREMENTS:
• High School Diploma or equivalent

PREFERENCES:
• 2+ years of experience in customer service (preferably in a clinic or physician practice).
• Experience using Epic medical records system
• Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
• Shows an interest in taking action to increase his/her knowledge and development as an employee
• Contributes to an environment where people feel valued
• Keyboarding skills
• Proficiency in medical software and Microsoft Windows
• Organizational skills and ability to prioritize work flow
• Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
• Competency in language, grammar, and spelling
• Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
• Capability of effectively working on more than one task without a reduction in the quality of work and service performance
• Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
• Skill in establishing and maintaining effective working relationships with patients and staff

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
• 401k plan with Employer Matching up to 5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Theft Protection (optional)
• Pet Insurance (optional)
• 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program