Seasonal (10 / 15 / 25 - May 2026) Event Technician, Audio Visual - EAST Miami Job

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Position Overview

A seasonal Technician is responsible for the set up and operation of basic / small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

This seasonal position will have a start date of September 2025 and end date of May 2026. Seasonal full‑time positions offer benefits, overtime, training, and promotional opportunities. At the end of season May 2026, you may be invited to reapply based on business levels and performance.

Key Job Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel / client relationship.

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up‑selling techniques.

Works with clients to finalize invoices.

Completes order entries in Navigator, as needed.

Job Qualifications

High School Diploma required. Associate’s degree is preferred.

Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore / HR / Global Learning).

1 year of customer service or hospitality experience is preferred.

1 year of audio visual experience or equivalent in educational environment is preferred.

A valid driver’s license is required for team members that may operate Company vehicles.

Additional DOT requirement may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Hospitality

Ownership

Instills Trust

Safety Conscious

Action Oriented

Tech Savvy

Communicates Effectively

For more information on our Competency Group

Refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL : Competency‑Supported Talent Management .

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally : Peripheral Vision; Carrying 51‑100 lbs.; Pushing / Pulling Over 100 lbs.

Frequently : Color Vision; Depth Perception; Lifting 16‑50 lbs.; Carrying 16‑50 lbs.; Pushing / Pulling 16‑50 lbs. & 51‑100 lbs.

Continuously : Close Vision; Distance Vision; Hearing; Lifting 0‑15 lbs.; Carrying 0‑15 lbs.; Pushing / Pulling 0‑15 lbs.

Time allocation per day : 0‑1 hours / day : Climbing; 2‑3 hours / day : Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head); 4‑5 hours / day : Standing, Walking, Grasping.

Compensation

#INDEVT

Hourly Pay Range : $16.60 - $20.33

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Benefits

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

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