Manager, Shared Services

Manager, Shared Services

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing 165 million transactions each year across 50+ individual tolling authorities.

Position Overview :

The Manager of HR Shared Services Operations is responsible for leading the delivery of centralized HR services to ensure operational excellence. This position plays a pivotal role in shaping the efficiency and scalability of HR operations while driving a consistent and high-quality employee experience. As the Manager of HR Shared Services Operations, you will work cross-functionally with HR Business Partners, Centers of Excellence, IT, and leadership to align HR operations with organizational goals.

This role will lead a team responsible for critical HR operational functions, inclusive of service delivery, process improvements and optimization, system and data management, cyclical process project management, and compliance with an emphasis on employee-focused solutions.

Essential Responsibilities :

Lead and oversee day-to-day operations of the HR Shared Services team.

Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to ensure prompt and accurate delivery of HR services.

Monitor and resolve non-priority employee inquiries and escalations for the HR team.

Identify opportunities to improve HR processes, increase efficiency, and enhance the employee experience.

Lead and manage cyclical HR processes and projects, such as performance review cycles, compensation planning, open enrollment, and compliance audits, ensuring timely execution, clear communication, and alignment with organizational goals.

Partner with stakeholders to standardize and document HR workflows and procedures.

Partner with HR Business Partners, Centers of Excellence, and other departments to align shared service functions with broader HR and business strategies.

Ensure compliance with labor laws, data privacy regulations, and internal policies.

Qualifications :

Bachelor's degree in human resources, business administration, information systems, or related discipline.

5+ years of experience in HR operations or shared services, including 3+ years in a leadership role.

Experience with HRIS systems (e.g., Workday, Greenhouse, ADP).

Lean Six Sigma or process improvement certification preferred.

High attention to detail and ability to manage multiple priorities.

Proven ability to solve complex employee matters coupled with ability to communicate to stakeholders.

Demonstrated ability and experience translating business needs into written technical business requirements.

Knowledge of security, data privacy regulations, and compliance.

Must possess strong interpersonal and organizational skills and be able to work effectively with diverse groups of people in a team environment.