Director, People & Culture Service Operations

Job Description

Aristocrat seeks an outstanding Director for People & Culture Service Operations, responsible for leading the P&C shared services team in the Americas region. This role offers strategic solutions and guide mentorship to the team in all service areas. The candidate will have deep operational experience leading people shared services organization with experience using P&C systems such as Workday and ServiceNow.  They will act as a champion and trusted partner in elevating the team’s capabilities, growing our service levels, and promoting continuous improvement.  The ideal leader will be hands-on with deep P&C skills, analytical abilities, strategic insight, good judgment, and experience in P&C shared service operations.

What You'll Do

Accountable for leading and scaling a team that delivers a broad, comprehensive range of P&C operational functions within a shared services model, including employee inquiries, advocacy and executive handling, onboarding, offboarding, P&C delivery, benefits, employee relations advice & counsel, investigations, and other P&C services.

Develop short-term and long-range strategies for P&C operational objectives, stay informed about new developments, incorporate standard methodologies, anticipate future needs, and proactively find solutions.

Display a high level of cultural awareness and sensitivity, with the skill to adapt communication styles to fit a variety of global business environments and contexts.

Boost scale and capability through the team, demonstrating technology for optimization, automation, self-service, and chatbots.

Collaborate with leaders in P&C and other collaborator teams to support enterprise initiatives, employee value proposition strategy, global process harmonizations, and cross-functional outcomes.

Define, monitor, and report key service level metrics; establish internal controls for efficient execution and compliance.

Strengthen team capabilities to provide excellent services through training, communication, and organizational change.

Support the America’s region P&C community, develop positive relationships, and gain credibility by leading P&C operational services efficiently.

Lead, grow, mentor, and advance the capabilities of America’s team members, providing clear goals, feedback, and development plans.

What We're Looking For

Ideal candidates have an HR or equivalent experience, Business, or related degree; HR certification from AIHR, HRCI, SHRM, etc. is valued.

10+ years proven experience in People & Culture, with at least 3+ years at the manager or above level leading teams.

Proven experience working within a Shared Services Operations team with a track record of exceeding service level agreements using metrics to measure, monitor, and report delivery.

Proven experience in using ServiceNow or commercial-grade case management tools for work management.

Experience using Workday as a core data system to support P&C operational activities.

Experience in operational improvements, communications, leadership, and people management.

Experience in key P&C proficiency areas : employee relations, benefits, employee data management, compliance, talent administration, reporting, learning administration, recruiting administration, total rewards, customer care, general inquiries, executive and advocacy support.

Highly self-sufficient, skilled at leading in ambiguity, and making impactful, data-driven decisions in a performance-focused organization with the ability to plan, implement, measure, and scale.

Passionate about improving employee experience, outcomes, and solutions (people, process, and technology).

Proven success in presenting in a clear, concise manner, both verbal and written; collaborating, influencing, and establishing relationships.

Ability to travel (

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M / F / D / V

World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities

Our Values

All about the Player

Talent Unleashed

Collective Brilliance

Good Business Good Citizen

Travel Expectations

None

Pay Range

$160,096 - $297,321 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.