Patient Access Representative - Corporate Patient Access - Full Time (Binghamton)

This is an evening shift position.

Position Summary :

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration.

Education, License & Cert :

High School Diploma or equivalent is required.

Experience :

• Customer / patient relations experience required (preferably in a healthcare setting).
• At least 1year experience in a position requiring frequent and direct inperson customer contact.
• Candidate should have experience in a role that requires :

Strong organizational skills

Excellent verbal communication skills

Frequent keyboarding

Exceptional attention to detail

Essential Functions :

1. Creates patient encounters in the EHR for ED, radiology, and outpatient patients. Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets)

2. Participates in daily auditing of registration processes.

3. Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system.

4. Collects copays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered.

5. Performs the function of Health Information Management department after hours.

6. Participates in ED staff meetings and ED Shared Governance.

Other Duties :

Other duties as assigned.

The pay range for this position is $17.00 - $22.37 / hour