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Guest Services Specialist

Guest Services Specialist

Delavan HoldingsDelavan, WI, US
7 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Delavan Holdings is seeking a highly organized and customer-focused Guest Services Specialist to join our team. This role is crucial in ensuring the smooth operation of our office environment and maintaining a professional atmosphere. The ideal candidate will possess excellent communication skills, strong organizational abilities, and the capacity to handle multiple responsibilities efficiently.

Key Responsibilities :

Reception and Customer Service :

  • Answer and direct incoming phone calls promptly and professionally.
  • Greet employees, guests, and vendors, ensuring a positive and welcoming experience.
  • Address inquiries or direct them to the appropriate department.

Human Resources :

  • Perform general HR duties.
  • Handle confidential information with discretion.
  • Facility and Conference Room Management :

  • Ensure conference rooms are clean, organized, and fully stocked with necessary supplies.
  • Coordinate with staff to prepare conference rooms for meetings, including arranging seating, technology setup, and ordering lunch when needed.
  • Communication and Collaboration :

  • Serve as a central point of contact for internal and external communications.
  • Collaborate with other departments to support daily operations and special events and meetings.
  • Administrative Support :

  • Manage and update the Google Calendar, including scheduling and organizing conference room bookings.
  • Monitor and maintain compliance with the National Do Not Call list.
  • Provide general administrative support to other departments as needed.
  • Food Truck Coordination :

  • Schedule and communicate with food trucks to ensure a variety of meal options for staff.
  • Create and share a schedule of food truck visits with employees.
  • Kitchen and Coffee Area Maintenance :

  • Restock the kitchen with supplies such as creamers, coffee, tea, utensils, and other essentials.
  • Communicate with Jean regarding what supplies are needed.
  • Maintain cleanliness and organization of the kitchen and coffee areas.
  • Requirements :

    Key Attributes for Success :

  • Strong Organizational Skills : Ability to manage multiple responsibilities efficiently.
  • Technical Proficiency : Proficiency in using Google Calendar and other office software.
  • Excellent Communication and Customer Service Skills : Ability to provide a positive and welcoming experience for all visitors.
  • Attention to Detail : Ensure well-stocked and orderly areas.
  • Initiative and Problem-Solving : Ability to take initiative and resolve issues independently.
  • We look forward to reviewing your application and welcoming a new member to our team!

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    Guest Service Specialist • Delavan, WI, US

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