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Cashier / Guest Services

Cashier / Guest Services

PUSH START PLAY LLCLewisville, TX, US
17 days ago
Job type
  • Full-time
Job description

Benefits :

  • Fun Environment
  • Employee discounts
  • Flexible schedule

Job Summary :

We call this position our Hospitality Hero! This person plays a key role in ensuring a smooth and enjoyable experience for guests by performing multiple duties in the front-of-house area. This position includes greeting guests, taking orders, delivering food, handling Point of Sale transactions, and ensuring a welcoming environment. A combination of excellent customer service, organizational skills, and multitasking ability is essential for this role.

Key Responsibilities :

Reception Duties :

  • Guest Greeting and Seating :
  • Greet guests with a friendly and professional attitude as they enter the venue.

  • Answer phones, and assist guests with inquiries regarding services.
  • Guest Experience :
  • Provide information about menu items, daily specials, or promotions.

  • Ensure a positive first impression by maintaining a clean and organized reception area.
  • Communicate effectively with the kitchen and service staff regarding guest needs.
  • Food Runner Duties :

  • Deliver Food to Guests :
  • Retrieve prepared food from the kitchen and deliver it to the correct table or guest in a timely and efficient manner.

  • Ensure that food is presented attractively and accurately, and check that the order is correct before delivery.
  • Assist guests with any requests (e.g., additional condiments, drinks) during food delivery.
  • Guest Interaction :
  • Ensure that guests have everything they need for an enjoyable meal, such as utensils and napkins.

  • Respond to any concerns or requests in a professional and friendly manner.
  • Food Safety and Cleanliness :
  • Ensure that food is delivered at the appropriate temperature and is handled in accordance with health and safety guidelines.

  • Assist with keeping the dining area clean, including clearing empty dishes and wiping down tables.
  • Cashier Duties :

    Process Transactions :

    Handle payments for food services and merchandise accurately and efficiently.

  • Manage and maintain the register area, ensuring that it is organized and free of clutter.
  • Order and Payment Assistance :
  • Take customer orders when needed and accurately input them into the system.

  • Provide assistance to guests during the checkout process, answering questions and ensuring they are satisfied with their experience.
  • Sales and Promotion Support :
  • Assist with promoting special offers, loyalty programs, or upsell additional items (e.g., drinks, desserts).

  • Ensure that all payments are properly documented and accounted for.
  • Additional Responsibilities :
  • Assist with other duties as needed, such as restocking supplies, assisting with setup / cleanup, or running errands.

  • Maintain cleanliness and organization in all areas of responsibility.
  • Ensure the workplace is compliant with health, safety, and company standards.
  • Skills and Qualifications :
  • High school diploma or equivalent preferred.

  • Previous experience in customer service or hospitality is a plus.
  • Strong communication and interpersonal skills.
  • Ability to multitask and remain calm and efficient during busy periods.
  • Knowledge of cash register systems or point-of-sale (POS) systems is a plus.
  • Ability to work in a fast-paced environment and handle guest concerns with professionalism.
  • Excellent attention to detail and organization skills.
  • Physical Demands :
  • Ability to stand and walk for extended periods of time.

  • Ability to lift and carry heavy trays or items (up to 30 lbs).
  • Ability to bend, stoop, and reach when needed.
  • Working Conditions :

    Work is performed in a fast-paced restaurant or entertainment environment.

  • The position requires customer-facing interaction, and the work environment may be noisy or busy during peak hours.
  • Flexibility to work evenings, weekends, and holidays as needed.
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    Service • Lewisville, TX, US