Resolution Specialist

A company is looking for a Resolution Specialist responsible for monitoring and resolving borrower complaints.

Key Responsibilities

Monitor and track complaints across various channels, ensuring timely resolution

Provide 2nd level support for supervisor calls and escalate issues as necessary

Research borrower accounts and communicate findings directly to borrowers

Required Qualifications

High School Diploma or GED equivalent required

2 years of Customer Experience or Complaint management experience required

Financial industry experience preferred

Bilingual (English and Spanish) candidates preferred

Proficient in Microsoft Office Suite