Resident Automation Tech II

SUMMARY

The Resident Automation Technician II supports our customer on all automation-related topics. This position requires a broad-based electrical and mechanical skillset and a proactive approach to improve the site's performance through trouble-shooting and hands-on repair. Based at our customer sites, the Resident Automation Technician II must represent the TGW image and ensure that a professional relationship with the client is developed and maintained.

DUTIES AND RESPONSIBILITIES

• Resolve customer equipment issues as quickly and practically as possible.
• Complete work assignments and the associated work orders as assigned.
• Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
• Optimize automation efficiency and performance to ensure delivery of contracted KPIs. Interface with the customer as needed to support operations.
• Monitor and maintain the site spare parts inventory, as applicable.
• Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
• Perform other duties as assigned.

REQUIREMENTS

Education :

High school diploma or GED required. Associate degree or Technical Certificate preferred.

Experience :

Minimum two (2) years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing / distribution, or related environments.

Skills & Abilities

Physical Requirements

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.