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General Manager
General ManagerDunkin' • Springfield, MA, US
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General Manager

General Manager

Dunkin' • Springfield, MA, US
30+ days ago
Job type
  • Full-time
Job description

Restaurant Manager Position

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Restaurant Manager for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crewmember, we work together and take pride in doing a good job. If you are ready to roll up your sleeves and lead a winning team, this is the right opportunity for you.

We offer :

  • Competitive pay
  • Growth opportunities
  • Flexible hours
  • Medical insurance
  • Vacation pay

Responsibilities include :

Profitability

  • Drive sales through effective execution of restaurant standards and marketing initiatives.
  • Delegate and lead processes to control labor costs, food costs and cash.
  • Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
  • Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals.
  • Operations excellence for guest satisfaction
  • Hold guests as highest priority and role model exceptional guest service.
  • Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
  • Ensure brand standards and systems are executed.
  • Engage and empower team to develop solutions that drive business results.

    • Team environment

  • Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
  • Hire, train and develop the right people and plan staffing levels to meet guest and business needs.
  • Continuously learn while passing on knowledge and skills to help others develop and grow.
  • Hold themselves and team accountable for responsibilities and results.

    • Competencies include :

  • Guest focus anticipate and understand guests' needs and exceed their expectations.
  • Passion for results set compelling targets and deliver on commitments.
  • Problem solving and decision making identify and analyze problems, explore various alternatives and use sound business judgment to take decisive action.
  • Building effective teams get the right people in the right places, enabling them to make decisions and celebrate success as a team.
  • Conflict management use interpersonal skills to confront tough issues and resolve disagreements constructively.
  • Developing direct reports and others provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

    • Core values

  • Honesty
  • Transparency
  • Humility
  • Integrity
  • Respectfulness
  • Fairness
  • Responsibility
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    General Manager • Springfield, MA, US

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