Refrigeration Field Service Manager (HVAC)

Job Description

Job Description

Build your best future with the Easy Ice team- Cool Careers Start Here!

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

POSITION SUMMARY :

In support of the Service Managers in a defined region, the Refrigeration Field Service Manager is responsible for supporting all operational personnel at a branch level. Monitors performance against operational goals and evaluates and enhances current operational systems. Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders. Coordinates operations with other functions. Ensures that SLAs and other customer service metrics are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Support Service Managers in hiring, disciplinary action, leading, managing, coaching, and mentoring all assigned departments
• Responsible for oversight of all operational aspects including distribution operations, customer service, human resources, and administrative duties
• Make recommendations in the development of plans to scale business operations
• Monitor operation activity and research channels for cost reduction
• Ensure processes and procedures are in adherence to the Easy Ice operating system
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities utilizing metrics and P&L
• Bring out the best of branch’s personnel by providing training, coaching, development, and motivation
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Responsible for supporting and / or performing employee yearly performance reviews
• Ensure branch readiness by providing employees with the tools to do their jobs, i.e. training, vehicles, and equipment, including a clean and healthy work environment
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Oversight of equipment refurbishment performance ensuring work is completed to standard
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by selling products and services and taking care of any customer concerns or complaints quickly and professionally
• Maintain and monitor metrics and P&L
• Assists with or performs administrative tasks
• Managing operations of different branches and analyzing operations and staff performance
• Liaising with different departments to come up with improvement strategies
• Assist in developing and implementing various quality control methods
• Oversee regional branch KPI targets and business goals, while working alongside the team to achieve these objectives
• Provide guidance and mentoring to other field staff and managers
• Observe existing staff and operations and assist in developing strategies for improved efficiency and profit, as well as cost reduction
• Assist the Service Manager, Dispatch Lead, and Regional Manager in various branch needs.

POSITION QUALIFICATIONS :

Education : Bachelor’s degree or relevant technical certifications

Experience : 3-5 years in an operational role with operations management experience preferred.

Customer Service experience is required, previous service experience preferred

ADDITIONAL REQUIRED ATTRIBUTES :

WORK ENVIRONMENT :

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.