Customer Service Advocate I

Customer Service Representative

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

Responsibilities :

60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.

15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.

Responds to, research and / or assists with priority inquiries and special projects as required by management.

10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and / or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

5% Assist with the training of new employees and cross training of coworkers.

Imp Notes : - Training is 8 : 00-4 : 30 Monday- Friday.

The assigned shift will be 8 hours between 8am and 8pm.

Training lasts about 6-8 weeks

No Time Off Will Be Approved / Allowed During Training.

Candidates Selected Will Be Required to Complete The Badge Process Friday, 1 / 9 / 26, times to be provided.

Everyone Will Be Required to Start - Monday, 1 / 12 / 2026 (NO ALTERNATE START DATE)

Data entry experience, insurance / medical office experience, Microsoft Office experience, and the ability to adapt to changes as they arise.

We would like the candidate to have the following soft skills : good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies.

Experience :

Data entry experience, insurance / medical office experience, Microsoft Office experience or the ability to adapt to changes as they arise.

Skills :

Organizational skills. Good judgment and customer service skills. Strong listening skills. Good verbal and written communication proficiency. Proficient grammar skills. Ability to navigate through the Windows operating system environment. Must have good typing and talking skills. Ability to multi-task. Ability to remain in a stationary position for extended periods of time. Required Software and Other Tools : Microsoft Office. Familiarity with computer console and directory. Preferred Software and Other Tools : Working knowledge of switchboard equipment. Work Environment : Typical office environment.

Education :

High School Diploma or equivalent.

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.