Supervisor Patient Access Services - Admitting - Chula Vista Medical Center - Evening - Full Time

Hours : Shift Start Time :

3 PM

Shift End Time : 11 : 30 PM

AWS Hours Requirement :

8 / 40 - 8 Hour Shift

Additional Shift Information :

Weekend Requirements :

As Needed

On-Call Required :

Hourly Pay Range (Minimum - Midpoint - Maximum) :

38.440 - $49.610 - $60.770

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

To provide administrative support to ensure the department's success. This position works closely with patients, physicians, clinical staff, and support personnel throughout Sharp HealthCare. Key responsibilities may include reception, scheduling, co-pay collection, phone management, and medical record coordination.

Required Qualifications

• H.S. Diploma or Equivalent
• 3 Years experience in hospital patient registration, accounting, and / or business services with demonstrated above standard performance.
• 2 Years leadership experience.

Preferred Qualifications

Essential Functions

Effectively communicates department updates and procedural changes.

Evidence of 10 staff meetings per year

Evidence of monthly recognition efforts with staff.

An overall meets standard on employee evaluation forms for department morale.

Serves as a professional role model in overall conduct and communication.

Customer concerns are resolved promptly.

Performs staff coaching / corrective action in accordance with above-mentioned procedures.

Assures timely posting of schedules.

Provides staff with ongoing performance feedback and timely performance reviews.

Provides administrative support to staff to assure timely submission of payroll materials and / or any other Sharp HealthCare requirement.

Random review of employee files show evidence of recorded performance feedback (both positive and constructive), signed procedures, signed position descriptions, attendance cards, and timely performance reviews.

Schedules are posted 2 weeks prior to the end of each month.

Payroll complications are prevented.

Participates in the administration of the department Billing Compliance Plan.

Claims are compliant with Medicare and Medi-Cal rules and regulations.

Maintains expert knowledge of billing compliance regulations related to hospital registration and billing and delivers a minimum of 6 training sessions to staff on compliant billing.

All staff signs Declaration of Understanding as published in department Billing Compliance Plan.

Facility stays off Focus Medical Review for Medicare.

Assures timely, complete, and accurate collection of patient demographic, visit, and insurance information.

Assures effective monitoring of productivity and account quality.

Receives and responds to related information timely and effectively.

Adjusts productivity standards as necessary to assure optimal performance.

Productivity Report demonstrates a improvement trends when an inefficiency and / or poor quality is identified.

Assures all staff receives necessary training, orientation, and ongoing education to perform efficiently and accurately in a manner that demonstrates professionalism and respect.

Staff demonstrates ability to assist patients / families with billing questions.

Employee records are documented with training / in-service information; follow-up observations are conducted and documented in file to assure understanding and retention of information.

Employee goals are designed with specific personal growth standards, which are reviewed semi-annually for accomplishment.

Repeat occurrences, which demonstrate a deficiency in understanding or performance are monitored and documented via corrective action process as defined by Human Resources.

Employee files available for review upon request from Manager.

Knowledge, Skills, and Abilities

Sharp HealthCare is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class