Workforce Management Scheduler

A company is looking for a Workforce Management Scheduler (Remote).

Key Responsibilities

Manage daily performance of the Customer Service team through effective communication and decision-making

Monitor performance goals and implement solutions to maximize efficiency

Collaborate with forecasters to develop staffing plans based on historical data and trends

Required Qualifications

Minimum of 2 years in a call center environment

At least 1 year of Workforce Management (WFM) experience

Experience with NICE IEX, Aspect, or similar WFM software applications

Strong organizational skills and ability to adapt quickly to business needs

Desire to work both independently and as part of a team