Project Manager

Project Manager

Location : Remote & On-Site (New Mexico Counties as Required)

Clearance : Public Trust eligibility (FEMA background check)

Position Type : Full-time Contingent Upon Award

Program : FEMA Hermits Peak / Calf Canyon Claims Office Technical Support

About the Role

We are seeking experienced Project Managers  to support FEMAs Hermits Peak / Calf Canyon (HPCC) Claims Office. This role provides team leadership and operational coordination across claims review quality control and appeals functions supporting wildfire and flood survivors in New Mexico.

Project Managers serve as team leads and technical advisors ensuring high-quality policy-compliant work output across a high-volume claims environment. This position requires strong analytical skills excellent communication and demonstrated experience managing case processing teams in fast-paced compliance-driven programs.

Key Responsibilities

Team Leadership & Workload Management

Provide day-to-day oversight direction and technical support to claims review QC and appeals staff.

Assign balance and monitor caseloads to ensure timely accurate task completion.

Conduct coaching and provide clarifications on HPCC policy eligibility valuation principles and workflow.

Identify training gaps and communicate needs to management.

Claims Processing & Technical Review

Support staff reviewing Proofs of Loss (POLs) supporting documentation valuations and eligibility determinations.

Ensure consistent application of FEMA regulations HPCC policies and 44 CFR Part 296.

Conduct escalated reviews or complex case checks when needed.

Quality Control & Compliance Support

Validate the accuracy and completeness of casework before submission to government reviewers.

Identify discrepancies documentation gaps and areas requiring rework.

Track and analyze QC trends; recommend corrective actions or process improvements.

Appeals Support

Oversee team members preparing administrative appeal reviews including document assembly bulleted analyses and in-depth written memorandums.

Ensure accuracy policy compliance and timely submission of all appeal work products.

Coordination & Communication

Communicate effectively with FEMA counterparts claimants navigators SMEs and internal teams.

Provide clear explanations regarding policy procedures and documentation requirements.

Escalate issues affecting case movement timelines or operational performance.

Reporting & Documentation

Track team metrics deliverables and productivity requirements.

Ensure timely and accurate updates in FEMAs system of record.

Support weekly monthly and ad-hoc reporting needs as required.

Qualifications :

Education : High school diploma required.

Experience : 1 - 10 years of combined experience in :

Claims or case processing

Customer service and claimant interaction

Reviewing disaster-related losses and documentation

Data entry eligibility review valuation and benefits analysis

Leadership & management skills :

Team lead or supervisory experience in a case-processing environment

Ability to manage workloads prioritize tasks and guide staff in technical decision-making

Communication :

Excellent written and verbal communication skills

Ability to clearly explain policy and regulatory requirements

Technical proficiency :

Experience with claims or case management systems

Strong documentation organizational and analytical skills

Preferred Experience

FEMA disaster assistance insurance adjusting or federal claims processing experience

Experience supporting government programs especially high-volume highly regulated environments

Familiarity with HPCC program guidance and 44 CFR Part 296

Work Environment & Travel

Work may include remote and on-site support.

Travel may be required to FEMA field offices and claimant locations within :

San Miguel Mora Santa Fe Taos Sandoval Rio Arriba Colfax and surrounding New Mexico counties.

Additional Information :

This position is contingent upon contract award.

BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage company-paid life & disability insurance policies 401(k) plan with company match and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Project Management Methodology,Project / Program Management,Construction Estimating,Construction Experience,PMBOK,Visio,Construction Management,Project Management,Project Management Software,Microsoft Project,Project Management Lifecycle,Contracts

Department / Functional Area : Public Health

Experience : years

Vacancy : 1