IT Support Specialist Austin, TX

Founded in 2006, Pirkey Barber is one of the largest firms in the United States focused on trademark, trade dress, copyright, and unfair competition law. We are frequently recognized as one of the leading trademark firms in the country. We are seeking a proactive IT Support Specialist to strengthen our firms technology operations. This role combines hands?on troubleshooting, internal system expertise, user training, and coordination with our third?party IT provider. The ideal candidate will understand our internal processes and ensure consistent, high?quality support across the firm.

This hybrid position is located at our Austin office and will be required to work in the office on Tuesdays and Thursdays each week.

What Youll Do

• Provide Tier 1 and 2 desktop and application support for attorneys and staff.
• Serve as the internal escalation point for issues beyond third?party support.
• Maintain and troubleshoot firm?specific systems, applications, and automations.
• Collaborate with external IT vendors to ensure compliance with internal standards.
• Track and document recurring issues, solutions, and best practices.
• Develop and deliver user training, guides, and reference materials.
• Communicate technical concepts clearly to non?technical users.
• Oversee and review third?party IT ticket handling and performance.
• Recommend improvements to workflows, onboarding, and support processes.

Qualifications

Compensation & Benefits

If you require reasonable accommodation to complete a job application, pre?employment testing, or a job interview or to otherwise participate in the hiring process, please contact us at careers@.

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