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Property Front Office

Property Front Office

Robert HalfGrand Rapids, MI, US
3 days ago
Job type
  • Permanent
Job description

Job Description

Job Description

We are looking for a dedicated Property Front Office staff member to join a nonprofit organization in Grand Rapids, Michigan. As the first point of contact for residents and visitors, you will play a vital role in fostering a welcoming and supportive environment for an affordable housing community. This Contract to permanent position offers an opportunity to contribute to a meaningful mission of helping individuals transition to stable living.

Responsibilities :

  • Greet residents and visitors with professionalism and provide assistance with inquiries or daily needs.
  • Manage incoming calls using a multi-line phone system and direct them to the appropriate departments.
  • Coordinate resident services such as package deliveries, transportation assistance, and access to shared spaces.
  • Promote community engagement by encouraging participation in activities and maintaining organized common areas.
  • Monitor building access points to ensure a safe and controlled entry process.
  • Address conflicts or incidents calmly and report any safety concerns to management.
  • Support the preparation of rooms for new residents and report maintenance needs promptly.
  • Maintain cleanliness and organization in common areas, courtyards, and parking lots.
  • Facilitate communication between residents and internal teams to address their support needs.
  • Model respectful and collaborative behavior to reinforce a positive community atmosphere.
  • High school diploma or equivalent is required.
  • Prior experience in receptionist duties, hospitality, or resident support is preferred.
  • Proficiency in handling multi-line phone systems and managing inbound calls is essential.
  • Ability to work flexible schedules, including evenings, weekends, and holidays.
  • Strong interpersonal and communication skills to interact with individuals from diverse backgrounds.
  • Physical capability to lift up to 50 lbs and perform tasks involving prolonged standing or walking.
  • Must obtain First Aid certification within 180 days of starting employment.
  • A valid driver’s license may be required, depending on specific duties.
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Front Office • Grand Rapids, MI, US

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