Guest Relations Manager

Reports to: General Manager

Direct Reports:

• Maitre D’
• Host
• Kitchen Tour
• Dreamweaver

Duties and Responsibilities

Administrative

• Responsible for the work flow of reservations Overseeing Maître D’ confirmation emails, reservations release, pre-service meetings and service at the front door.
• Support Reservation Manager with maintaining and maximizing reservation book design while maintaining service
• Responsible for daily floor plans, line-up notes, and other preservice necessities
• Scheduling of guest relations team
• Liaise with team from reservations software, Tock

Service

• Oversee all aspects of service, including those in the dining room, bar, and private dining rooms
• Maintain a focus on the front door and guest relations team
• Uphold all standards of the restaurant, service, appearance, and conduct
• Coordinate training as needed and work with management team to develop newly hired employees

Qualifications

• Strong background in a prior guest relations or service
• Past Maître D’ experience at a high caliber
• Experience with reservations platforms and facilitating seating of a reservations book
• Knowledge of the New York City restaurant scene and important food critics in the industry
• Passion for food and the hospitality industry

The job description above does not list each and every job responsibility of the Guest Relations Manager. Other duties and responsibilities may be assigned as necessary.