Helpdesk Analyst 8-11

This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a  Helpdesk Analyst rec 10944-1

This position is up to 12 months, with the option of extension, and is in Columbia, SC

Corp to Corps are NOT allowed for this client. W2 Only.

Responsibilities :

• Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
• Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
• Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
• Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
• Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
• Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
• Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES :

ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES :

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

Additional Skills :

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