Resident Manager

Rooms Operations Manager

Functions as the strategic business leader of rooms operations and acts as General Manager in his / her absence. Areas of responsibility include Front Office, Retail / Gift Shops, Recreation / Fitness Center, Housekeeping and Security / Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

Candidate Profile

Education and Experience :

• Two-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; four years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR
• Four-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; two years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Core Work Activities

Managing Property Operations :

Leading Operations Teams :

Managing Relationships with Property Stakeholders :

Managing Profitability :

Managing the Guest Experience :

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.