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Service Writer / Advisor Job at Puente Hills Domestic in California

Service Writer / Advisor Job at Puente Hills Domestic in California

MediabistroCalifornia, MO, United States
30+ days ago
Job type
  • Full-time
Job description

Looking for an experienced writer / advisor to join our team. The position is full-time with benefits including medical / dental / 401k.

RESPONSIBILITIES

  • Maintain Customer Service Index (CSI) rating as set by dealership service manager.
  • Responsible for the entire customer service experience from the service drive until the vehicle is turned back over to the customer.
  • Schedule appointments and generate estimates.
  • Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications.
  • Effectively communicate to the customer the timeline of repair and maintenance.
  • Follow up with progress calls and / or emails to customers regarding any changes in the estimate or pick-up time.
  • Document repair and maintenance changes on repair order in the approved manner.
  • Resolve customer complaints and questions.
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.

QUALIFICATIONS

  • Minimum high school diploma or GED equivalent required.
  • At least six months to one year automotive industry or related experience and / or training.
  • Broad knowledge of new vehicle technologies.
  • Excellent customer service skills.
  • Ability to be analytical and multi-task.
  • Ability to work with little supervision.
  • Self-motivated enthusiastic presence in a team environment.
  • Strong written and communication skills.
  • Consistent and stable work history.
  • Valid driver’s license and clean driving record.
  • Professional appearance and work ethic.

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