Supply Chain Customer Service Manager

About the Role

Seeking a highly motivated and experienced Supply Chain Customer Service Manager in Indianapolis. This role is pivotal in ensuring seamless communication between manufacturing operations and customers, both domestic and international. You will be responsible for managing customer expectations, driving service excellence, and leveraging technology to enhance customer interactions.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for multiple customers and regions.
• Build and maintain strong relationships with internal teams and external partners.
• Communicate proactively and regularly with customers to ensure expectations are met.
• Represent customer interests throughout the order lifecycle, including priority setting and issue resolution.

Planning & Scheduling

Capacity & Performance Management

Order Fulfillment & Documentation

Qualifications & Skills