Title: Customer Support Technician I
Location: Houston, TX 77070
Duration: 06 Months (Temp to Perm)
Shift: 10:30 am 7:00 pm
Pay Rate: $19.75/hr on W2 All Inclusive
Job Description:
The client is growing a team of passionate people who are dedicated to making a difference in advancing patient care in the cardiac monitoring space. It is our aim to create a positive culture among the Tech Support team and across the organization as we continue to enhance Client s cardiac monitoring offering. Currently, we are looking for Level I Tech Support Specialist to join our team in Houston, TX who is passionate about digital health and helping cardiac patients via our innovative remote-monitoring body sensor technologies. The right individual will join a dynamic and fast-paced environment and will work with cross-functional teams to support Client s innovative cardiac monitoring products, to develop and implement new products and services, and to drive market adoption of Client s offering through Client as the new standard of care in cardiac monitoring.
The Tech Support team, a subset of the Customer Experience organization, is responsible for the administration and support of client portal, ClientT portal, and other hardware and software products. This role is expected to perform all of the functions of our Level I team members, including software administration and other duties as assigned by CX management. These tasks include but are not limited to the maintenance of company business related to account set ups, troubleshooting, device processing, and customer service, including the addressing of all inbound calls and e-mails with the intent of prioritizing, resolving, or redirecting inquiries to ensure the satisfaction of Client s customers.
Applicants should be advised that the scheduling for this full-time role, subject to change, is expected to include rotating weekend coverage in coordination with Tech Support team members.
This role will report to the Tech Support Manager at our office in Houston, TX.
Duties and Responsibilities:
Performing and maintaining knowledge on technical support for Client products and services (Level 1).
Answering Tech Support and CX Team calls and emails promptly and managing them efficiently.
Troubleshooting software and hardware systems with a focus on patient care.
Listening carefully to understand the voice and needs of multiple customer profiles and communicating the customer s point of view to increase the entire organization s customer focus.
Documenting all customer calls or correspondences in company systems as appropriate and following documented procedures for all activities related to the Client Quality System.
Minimum Qualifications/Education for this role:
Excellent verbal and written communication skills.
Ability to develop productive relationships with customers and colleagues.
Excellent computer skills including a working knowledge of:
o MS Office suite
o PowerBI or related data storage and analytics platforms
o Client or related platforms
o IT Ticket management systems (e.g. ZenDesk, Service Now, etc.)
o Basic networking and network security
Patience, professionalism, and excellent phone etiquette.
Medical industry experience required.
Knowledge of basic medical terminology required.
Medical device experience preferred.
Experience working in technical support or software administration or IT helpdesk departments.
High School diploma required.
Bilingual (Spanish and English) is a plus.
Customer Support Technician • Houston, Texas, United States
Job Description:** **Company Description** Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service So...Show more
As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via pho...Show more
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...Show more
Construction / Installation / O&M Local Energy Infrastructures.ENGIE North America is hiring a Battery Energy System Storage (BESS) Tech I, for our BESS facilities near McCamey, TX.You will be resp...Show more
As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phon...Show more
This position will start interviewing the week of 4/15/26.Project will start the beginning of May.Ensure all your application information is up to date and in order before applying for this opportu...Show more
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...Show more
We’re looking for a Customer Support Associate to support the preparation and delivery of goods or services, coordinate tasks to ensure deadlines are met, and follow safety procedures and company p...Show more
Serviceline Technician Job Duties: Troubleshoot, repair, and commission string inverters remotely via our service line Document all details from a service call Interface with our customers in a pro...Show more
As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to provi...Show more
Help us succeed as our next Remote Customer Support to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and respond pro...Show more
Technical Support Analyst I - Central Campus.Provide first level response for onsite computing environments, audio visual equipment, and peripheral issues, to include reviewing internal documentati...Show more
As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and e...Show more
APPLICANTS MUST RESIDE IN THE HOUSTON AREA - Position is not Remote.The Customer Support Engineer primary objective is to rapidly resolve technology issues that are reported.The position requires a...Show more
Our Houston-based client is seeking a detail-oriented Customer support anaylst – Payments to support customer payment processing and reconciliation activities.This role focuses on accurately postin...Show more
Operation / Production Sites Flex Gen.ENGIE North America is hiring a Battery Energy System Storage Tech II, for our (Magnolia BESS site) in (League City, TX).Your daily responsibilities include bu...Show more
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...Show more
Our client, a leading organization in industrial services, is seeking a Mobile Hose Technician to join their team.As a Mobile Hose Technician, you will be part of the Service Department supporting ...Show more
