Service Center Administrator

POSITION SUMMARY

The Service Center Administrator plays a key role in supporting the Association's childcare services by reviewing A+ program registrations to ensure completeness, eligibility, and compliance with Department of Education (DOE) and organizational guidelines. This includes verifying documentation, following up with families, and maintaining accurate registration records. While the Administrator's primary focus is the A+ registration review process, they also provide general administrative support for Before School (BSP) and After School (ASP) programs, particularly in customer service, communication, and data entry.

ESSENTIAL FUNCTIONS / JOB DUTIES

A+ Registration Review (Primary Focus)

• Review submitted A+ registration forms for completeness, accuracy, and eligibility
• Communicate with families to collect missing or corrected information
• Ensure A+ registrations meet DOE and YMCA's standards prior to processing
• Maintain secure and organized digital and paper records for A+ participants
• Generate participant rosters based on verified registration data
• Collaborate with Service Center Supervisor to improve registration workflows and systems
• Support A+ State billing preparation by ensuring verified data is accurate and timely

ASP & BSP Support (Supplemental)

Administrative & Customer Service

QUALIFICATIONS

Skills / Knowledge

Education / Training

WHY THE Y?

Child Protection Commitment

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.

See the job opportunities page for full details.

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