Reservation Agent

Job Description

Job Description

About Bartell Hotels : Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture : At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Bartell Hotels is an equal opportunity employer.

Primary Objective of Reservations Agent Position

To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Responsibilities

• Provides courteous and efficient service to customers according to Bartell Hotels standards
• Understands room types and rates
• Understands the importance of group codes, guest types, and source codes
• Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
• Keeps daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and multiple brand updates daily
• Enforce hotel and company credit policies.
• Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
• Use yield management polices to maximize revenue and occupancy.
• May perform duties of a general clerical nature within the hotel.
• Work closely with sales department to implement strategies to maximize room revenue.
• Provides courteous, prompt, and accurate inter-hotel communications to staff and customers

Other duties may be assigned as needed

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to sit / stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and / or moving up to 25 pounds. The employee is rarely exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.